Frequently Asked Questions

Key Reinstallation Attack   (KRACK)

A Wireless exploit discovered in the WPA/WPA2 encryption. This can affect most wireless devices.

Read more about it on our security updates page.

NC-Wireless SpeedBurst is a network-level feature offered on most of our service plans that improves your internet performance. This is accomplished by providing a sort of "reservoir" of data for you to draw from for short bursts beyond your plans rated speed.

Example; Your internet service plan is 25 Mbps. You start a YouTube video. The file size of the video is 50 MB.
Your NET 25 plan includes a 4 MB SpeedBurst, so the first 4 MB of the video file will download at well beyond the 25 Mbps your plan is provisioned for, generally around 50 - 60 Mbps. Once the 4 MB of data in the SpeedBurst reservoir is exhausted, the download will continue at the plan rated 25 Mbps. The SpeedBurst reservoir will refill anytime your usage is less than the plan rated speed.

The advantage is your video begins much sooner, graphic-heavy websites load faster, and many small downloads happen nearly instantly.

Yes. Login to “My Account” from the top menu.
From there you can see all open and paid invoice history, pay online, and setup auto-pay.
Also, check your usage totals and more.

If you have not set up your account yet, send an email to [email protected] with MY ACCOUNT in the subject line. You will receive an invitation email to setup your account. Be sure to use the email address provided when your account was created. If you have changed email accounts, please note that in the email to support, and be sure to include your name and address where service is provided in the request.

NC-Wireless uses a form of Wi-Fi to connect our networks. It is a proprietary protocol that does not communicate openly with standard Wi-Fi gear, as used on a laptop or home routers. All of our network data is encrypted between your endpoint (CPE) and our Network router (Internet Gateway).

From the Top Menu, My Account, then enter your user name (usually your email address) and password.

You can also reset a forgotten password from the login page.

If you never set up your account login, send an email to [email protected] with MY ACCOUNT in the subject line. You will receive an invitation email to setup your account. Be sure to use the email address provided when your account was created. If you have changed email accounts, please note that in the email to support, and be sure to include your name and address where service is provided in the request.